x

Like our Facebook Page

   
Early Times Newspaper Jammu, Leading Newspaper Jammu
 
Breaking News :   Air quality improves in Delhi, 21 trains running late due to fog | 2G mobile internet restored in Jammu and Kashmir with restrictions | Gunbattle underway in Awantipora, top Jaish commander, 2 other terrorists feared trapped | Irrigation Dept takes up works without survey | PHE Department supplying contaminated water in Rajouri | MHA gives final touches to domicile policy in J&K, announcement soon | ‘Build Pandit colonies in J&K; return illegally occupied properties’ | GMC&H’s Doctors bat for parallel body of MTA | JK on high alert to foil suicide bombing plans | High Court listens to plea of aspirants, postpones examination for district judges | Trump’s mediation offer becomes a joke | Operate only with J&K Bank: Admin tells officers | Anganwari workers, helpers have come to starvation | Of 68 posts of Supervisors, 33 lying vacant in ICDS Udhampur | J&K outclass Tripura by 7 wickets | RMPS celebrates sports cum grandparents’ day | GDC Bishnah organises interactive session | Jammu Sanskrit School celebrates Republic day | Ranveer Singh Shan clinched Medals in recently held RSFI and SGFI Nationals in Speed Skating | Korfball team of Cluster University Jammu selected | Mount Litera Zee School celebrates Republic day | Union Minister Faggan Singh Kulaste inaugurates Indoor Hall | DPS Nagbani Outshines in SOF | DLL celebrates National Girl Child Day | DIG reviews security arrangements for R-Day | Jaish-e-Mohammed terrorist killed in Pulwama encounter was on 'most wanted' list | Fresh alert sounded in Kashmir; frisking, searching intensified | CB Jammu raids PHE cashier's house accused of embezzling Rs 1.64 cr revenue | HC penalizes petitioner for suppressing material facts, to stem rot | R-Day functions: In a first, BDC chairpersons to take salutes at BDO offices | Vehicles to ply from Srinagar to Jammu for 2nd day today | Union MoS for Home Affairs meets Lt Governor | JK to witness new dawn of development, prosperity: Ravi Shankar Prasad | Govt committed to bring investment to J&K: Reddy | Jammu District Yoga Competition concludes | Alexander Memorial School celebrates R Day | National Girl Child Day celebrated | 71st Seminar on Gandhian Philosophy organised | GDC Thannamandi celebrated National Girl Child Day | Inter Panchayat/Block Level Cricket Competition | Release of all political prisoners will strengthen democracy: Sadhotra | OBC Union castigates Congress | AJKPC appreciates Union ministers' historic outreach programme in J&K | MJR-47 delegation calls on Union Minister P Rupala | NCP Youth wing announces office bearers | EX legislator kick starts developmental works | AM Hyundai launches All New Aura | APS Domana celebrates "One Nation reading together | GCOE organizes walkathon | Are We Missing Woods for Trees | Inside story of Fukushima nuclear mishappening | Democracy degrading in India | Karishma has made us proud | Congress terms J&K as ‘milching cow’ for BJP | Republic Day full dress rehearsal held in Jammu | Ahead of R-day, police conduct anti-sabotage check at Jammu Railway station | Court direct police to register FIR in Trat Gola case | Court grants 11 days judicial remand of Hilal Rather | Congress terribly shaken with BJP’s public outreach programme: Raman Suri | Man gets 7 years rigorous imprisonment for raping woman in Reasi | YLA demands appointment of Chairperson, other members of Armed Forces Tribunal | YLA demands appointment of Chairperson, other members of Armed Forces Tribunal | MoS Steel, MoS Social Justice & Empowerment meet public | Prahlad Joshi listens to people's issues at Kotranka | ADC Kishtwar calls for scrutiny of MGNREGA record | PAF slams agent culture, corruption in ARTO office Kishtwar | Security beefed up in Rajouri ahead of Republic Day | Chill intensifies in Kashmir, Srinagar freezes at minus 6.1 degree | Five members of family injured | Govt will not allow universities to become political battlegrounds: Ramesh Pokhriyal | ACR Ramban conducts market checking, fine realised from erring traders | Lift of GMC Rajouri dysfunctional, patients suffer Sushil Dutta | Gulabgarh villages’ folks appeal LG to consider their demands | Security stepped up in Udhampur on Republic Day | Missing girl traced from Jammu, handed over to family | Back Issues  
 
news details
Mumbai Dabbawalas are indeed a management gurus
12/6/2019 10:40:24 PM
Vinod C. Dixit

It is rightly said that "Work is Worship & Customer First is their Mantra". Recently I got an opportunity to attend an Interactive Session on "Mumbai Dabbawala Association" addressed by the Management Guru Dr. Pawan Agarwal- CEO - Mumbai Dabbawala Association. Really I was shocked to hear & see over the Power Point Presentation how a simple man can manage his business much better than trained managers. I also felt that successful businesses in India and around the world are not necessarily run by managers passing out of IIMs as we think and for this the famous Dabbawala of Mumbai is an example. Popularly known as Mumbai's Dabbawallas, they show us how their establishment is managed to supply, without any hitches, 2,70,000 lunch boxes everyday in the busy metropolis of Mumbai.
In the words of Dr. Pawan Agarwal, I would say that "Consistency is the key to ensure a meticulous network with an error rate of just one in 16 million transactions. At the end of the day its just effective team work," and "Dabbawala organisation is the only one in India and the second in the world who had got six-sigma rating". Dabbawalas are synonymous for simplicity,most of the enterprises have complex system to understand which includes lot of paper work and loads of presentations and graphical representations to make the things work but dabawalas with there sheer idea of punctuality and color codes leaves a mark. The statistics shows that the dabbawalas conduct around 270,000 transactions daily - 150,000 boxes are delivered to offices every morning and 150,000 are returned home every afternoon viz. six days a week, 51 weeks a year which comes to nearly 80 million annual deliveries.
I feel that Dabbawalas are indeed management gurus. They prove how no formal education but intuition and planning can help to achieve great results. The corporate ideals of teamwork, dedication and accuracy are reflected with a whole new perspective
I would like to share that Mumbai Dabbawallas are a perfect example of an important principle of both business and management viz. The thirst to serve customers in a simple yet effective fashion without falling into the technology trap. I think this is an aspect which needs to be re-learnt and implemented in any organisation today. There is a three-point formula behind their success - that is of discipline, code of conduct and hard work. The only thing that differentiates them from other organisations is the utmost importance which they give to customers' satisfaction.
Dr. Agarwal pointed out that "The Dabbawalas do not have any time to waste while on duty and the main objective is customer satisfaction when the delivery is made,"
I conclude that the most enduring lesson that we learnt was to put the customer ahead of everything else. I would like to quote here an example that when Prince Charles expressed a desire to meet them during his Mumbai visit in 2003, the Dabbawallas requested him to schedule the meeting such that it did not interfere with their mid-day delivery timings.The most surprising thing is that without any technological backup and logistical support, they perform their duty with utmost precision.
In terms of employment or in terms of gaining new customer, recommendation plays an important part in the entire eco-system. The satisfied customers proudly refer their friends and relatives to these Dabbawalas.
Lastly, the most interesting thing to note is that there is no retirement age, because any person can work till he is fit enough to carry on the tasks required of him.One can't believe but Dabbawala's service in Mumbai proves that hard work, honesty and assiduousness is the only way to success.
I feel, we can learn lot about the time management and marketing from Dabbawalas.. Don't we? Hats Off to Mumbai Dabbawalas.
  Share This News with Your Friends on Social Network  
  Comment on this Story  
 
 
 
Early Times Android App
STOCK UPDATE
  
BSE Sensex
NSE Nifty
 
CRICKET UPDATE
 
 
 
 
 
 
 
 
   
Home About Us Top Stories Local News National News Sports News Opinion Editorial ET Cetra Advertise with Us ET E-paper
 
 
J&K RELATED WEBSITES
J&K Govt. Official website
Jammu Kashmir Tourism
JKTDC
Mata Vaishnodevi Shrine Board
Shri Amarnath Ji Shrine Board
Shri Shiv Khori Shrine Board
UTILITY
Train Enquiry
IRCTC
Matavaishnodevi
BSNL
Jammu Kashmir Bank
State Bank of India
PUBLIC INTEREST
Passport Department
Income Tax Department
JK CAMPA
JK GAD
IT Education
Web Site Design Services
EDUCATION
Jammu University
Jammu University Results
JKBOSE
Kashmir University
IGNOU Jammu Center
SMVDU